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Ticket Arena wins ‘Top Retailer’ at Reviews.io Customer Voice Awards


Written by , 16th August 2019


We are thrilled to announce that Reviews.io have named Ticket Arena as the winner of the ‘Top Retailer’ award in the summer 2019 edition of the Customer Voice Awards. It’s donuts all-round in the office today in celebration of the win! 

What are the Customer Voice Awards?

Reviws.io created the Customer Voice Awards out of frustration – how do consumers know who is the best of the best and which businesses can they really trust? Based on real experiences from real customers, each quarter they analyse data pulled from hundreds of thousands of reviews to identify top-performing companies.

The goal? To make it easier than ever for consumers to quickly identify the most reliable businesses, leading to a more trustworthy online marketplace.

Taking into account statistics such as review count, review rate, review score and merchant metrics, the companies awarded are only those that excel in these areas. These are the companies that go above and beyond to produce consistently happy customers.

How did we win?

At the time of writing Ticket Arena boasts:

  • 10,825 five-star reviews
  • 94% customer recommendation rate
  • 99% on-time delivery record
  • 99% accurate and undamaged orders 
  • 4.72 out of 5 customer service rating 
  • Queries usually resolved within an hour

Needless to say we’re absolutely chuffed to bits with our ratings and the accompanying award. We think it’s a testament to the innovative new features, quality of life improvements and outstanding levels of service we have provided in 2019. 

In the past couple of years, we’ve redefined what it means to be a ticketing agent within the events industry. We now provide the UK’s only end-to-end platform of white-label solutions that covers online ticketing, access control, fan engagement apps, rich data analytics and cashless payments (via Event Genius Pay). 

If you’d like to know how Ticket Arena and Event Genius can transform the way you organise your events whilst keeping you customers happy all at the same time, then get in touch today and subscribe to our newsletter below:


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